Every situation is different so by far the best way to find out how to respond to a social media legal issue is to speak to those who are most likely to have dealt with a situation similar to yours.
To find out how you can improve your reputation on the internet simply select one of the easy methods of contacting us.
Defamation against a business
Defamation against a business on internet forums, blogs and other social media could very easily slip out of control and turn a business’ reputation from brilliant to poor. Typically, a single customer or a former employee will post defamation against a business they had engaged with to create the false impression of general customer’s dissatisfaction. Often this type of action becomes self- fulfilling prophecy. Real or potential customers become influenced by the negativity they read about the business online and they respond by either moving away from the company or by not engaging with it in the first place.
Before responding to a negative review or to online defamation against your business, remember that once you post a statement online, you might never be able to take it back. Always consider the impact of any statement you volunteer to the online community on your business’ long term reputation. Decisions concerning a response to online defamation against a business should be strategic and account for the likely consequences of each action or inaction.
We believe that most UK business owners are great people who work relentlessly to cement their good reputation among their customers. Defamation against a business, large or small could undo years of hard work. As a business owner, you have a choice to either respond to online defamation against your business, ignore it or pursue a hard line and have it removed from the internet altogether.
Before deciding what to do, just consider what message you wish to send out to your consumers, investors and to your employees. Is it in your business best interest to publicly respond to the defamation or perhaps your company’s long term interest will be better served by taking a tougher, uncompromising approach? This is a hard choice, we know. A real gamble on the future of your business’ reputation. It therefore makes sense to call us, free, on 0800 612 7211 because it is likely that we have already dealt with a similar case to yours at least once in the past 20 years.
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