Social media account recovery solicitors
Locked out of your Facebook, Instagram, X or Google Ads account, and the platform will not answer? We get accounts back. Over 90% of the accounts we have taken on have been restored, most of them without going near a court.
If you have only just lost access, start with the platform's own route, because it costs nothing and sometimes works within the hour: facebook.com/hacked or instagram.com/hacked for a hacked account, the button on the suspension notice for a disabled one, and Meta Business Support for a business page or advertising account. Keep a screenshot of every notice and every reference number. This article is for when that has not worked.
If you are reading this, the appeal button has probably already failed you. You have filled in the forms, uploaded your passport, waited, and had the same automated reply each time. Meanwhile the account that holds your customers, your followers or your income sits in someone else's hands, or in nobody's. Every week it stays down, the platform moves a little closer to deleting it for good.
We have been getting accounts back for businesses, agencies, influencers, performers and creators for years. A hotel group locked out of its Facebook pages when a manager lost the phone with the authenticator app. A family jewellery business whose Instagram vanished after a trademark complaint. A law firm director whose hacked accounts were her main way of finding clients. An influencer with 470,000 followers on X, hacked overnight. The details are different; the way back is much the same.
Which account have you lost?
Facebook or Instagram
Business pages, Instagram shops, creator, performer and personal accounts. Hacked with the email and phone changed, locked out by two-factor authentication after a lost phone, a forgotten password with no working recovery, disabled for an alleged breach of community standards, suspended on a copyright or trade mark complaint, taken down by mass false reports, or taken by a former employee, partner or agency who left with the login. Meta is the hardest platform to reach, and the one we know best. Read how we helped a client regain access to a suspended and hacked Facebook and Instagram account.
X (Twitter)
Hacked, suspended or locked accounts, including large creator and influencer accounts where the followers are the business, and accounts caught in X's bulk suspensions. X rarely replies to its users, but it does reply to the right letter sent to the right place. Read how we helped a creator recover a hacked X account.
Google Ads
Advertising accounts suspended for "suspicious payments", "circumventing systems" or a policy strike, with the business's advertising stopped overnight and the appeal returned by a machine. We put the case to Google in the form its policy team acts on.
How we get an account back
We start by protecting what is left. The same day you instruct us, we ask the platform in writing to preserve the account and its data, so nothing more is lost while we work. That one step has saved accounts the platform was days from deleting.
Then we write the letter the platform cannot ignore. It sets out who you are, what happened, the evidence that the account is yours, and the law the platform is answerable to, including your right to your own personal data. It goes to the platform's legal office, not the help centre.
When the platform still answers with automation, we go round it. Over the years we have built relationships with the law firms that act for Meta and X. A letter that reaches them tends to land on a desk where someone can press the button. That is the step that has turned most of our cases, and it is the step you cannot take on your own.
Most accounts are back for our clients within days or weeks. Some take longer, and we will tell you which yours is likely to be before you spend anything. What we cannot promise is that a platform will never act against an account again, so where the suspension came from something in the account itself, we help you put that right too.
If you cannot afford to wait
An account that is down is costing you money today, and it may be gone for good within weeks. Platforms delete disabled accounts on a timetable they do not publish, and once that happens the years of followers, reviews, photos and customer messages go with it. Nothing brings back what has been deleted.
That is why people who depend on their account do not spend those weeks on a "recovery service" or a forum thread. They instruct us because we know what we are doing, and if the platform still does not move, we can file a claim against it without delay.
What it costs
Fees depend on the matter: a straightforward lock-out is a different job from a disabled business account with an advertising dispute behind it. We tell you the likely cost on the first call, before you commit to anything, and clients who have been through it tell us the account was worth many times what they paid to get it back.
People we have helped
These are real matters, with details changed to protect the clients. An OnlyFans creator whose Instagram and Facebook were deleted overnight got both accounts back, along with fifteen years of family photos. A freelance media buyer locked out of his clients' ad accounts had his personal Facebook reinstated after Meta said there was no further appeal. All of them, and the business cases we are adding, are collected under account recovery cases.
If you would rather understand the process first, our guide to recovering a lost social media account explains how the law makes the platforms give accounts back, and how we recover a lost social media account when the platform says no walks through what we do step by step.
Frequently asked questions
Can a solicitor really get a suspended Instagram or Facebook account back?
Yes, in most cases we take on. The platform's own appeal route is automated and ends in a dead end for many people, but Meta is a company with legal obligations and lawyers, and a properly evidenced letter that reaches them usually gets a human decision.
My account was hacked and the hacker changed the email and phone number. Is it lost?
Usually not. Ownership is proved with evidence from before the hack, such as old emails from the platform, payment records and screenshots, and we put that evidence to the platform in a form it accepts. The sooner you start, the more of that evidence is still within reach.
Someone who used to look after our company account has locked us out. Can you help?
Yes. This is a common business problem: a former employee, partner or agency changed the password and the recovery email. We put together the proof that the account belongs to the company and ask the platform to return control, and where the person is known, a letter to them tends to move things quickly as well.
How long does account recovery take?
Days or weeks in most cases, longer where the platform is slow or the account history is complicated. We tell you what to expect at the start and keep you informed along the way.
What if the suspension was for a trademark or copyright complaint?
Then the account comes back when the complaint is dealt with. We look at whether the complaint was fair, deal with the rights holder where it was, and ask the platform to reinstate the account on the strength of the settlement. One jewellery business came back to Instagram that way.
Can you stop the platform suspending me again?
No one can promise that, and anyone who does is not being straight with you. What we can do is find out why the account was flagged, fix what can be fixed and leave you with a clear record of the correspondence, which has helped clients when a second strike came.
Meta will not answer my appeals. What can I do?
Change the route rather than repeating it. Once the automated appeal has given you the same reply twice, a third attempt rarely changes anything. The step that has turned most of our cases is a properly evidenced letter that reaches Meta's legal office, or the law firm that acts for it, rather than the help centre. The letter sets out who you are, what happened, the proof that the account is yours and the law Meta is answerable to, and it usually gets a human decision.
My account will be deleted in 180 days. Can a solicitor stop that?
In many cases, yes, provided you act before the date. The same day you instruct us, we ask the platform in writing to preserve the account and its data while the matter is looked at. That one step has saved accounts the platform was days from deleting. Once an account has been deleted, what went with it is gone for good, so the countdown is the reason to start now rather than after another appeal.
