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What to do when a user posts defamatory content about you on social media

It's no secret that social media can be a breeding ground for defamatory content. Whether it's an ex-partner airing your dirty laundry, or a disgruntled employee badmouthing your company, this type of content can have a major impact on your reputation.

How can a business defend itself against defamation online

What happens when a business is being defamed online? Can anything be done about it or free speech is king? The following case study gives some answers to these questions by considering a typical situation of online defamation which small and medium size business often face.

How to protect employers from online defamation by former employees

The issue of online defamation by ex-employees has become increasingly troubling for organisations. Because managing online narratives can be challenging, you should do whatever you can to safeguard your organisation against defamation by former employees.

Social media lawyers and internet law specialists

What to do if your former employer gives a defamatory job reference

The impact of an employer's reference on a job applicant's prospects cannot be overstated. A positive reference serves as a powerful endorsement, highlighting the applicant's competencies and suitability for the role. Conversely, a negative reference can significantly hinder their chances of securing the position. 

Table of content

Steps to take if given a defamatory reference

Legal rights over a defamatory reference

Proving a reference is defamatory

Can the defendant defend a claim over a defamatory reference

Does a defamatory job reference count as negligence

Can a defamatory reference be seen in an employment tribunal

Is it possible to sue a former employer following a defamatory job reference

What defences an employer might use in a defamation claim for a job reference

Can employment tribunals handle defamation claims linked to unfair dismissal

Steps to take if given a defamatory reference

In situations where a past employer has given a defamatory reference, which unfairly harms your reputation, there are several steps you can take. Firstly, it's crucial to understand the content of the reference and how it may be perceived as defamatory. Next, consider reaching out to the employer to discuss the issue and seek a resolution. If this approach doesn't yield results, legal advice may be necessary to assess your options for addressing the defamatory remarks and mitigating their impact on your career.

Legal rights over a defamatory reference

A job applicant has the legal right to pursue litigation if they receive a defamatory reference from a previous employer. Such references might include incorrect or misleading information that leads to the applicant being turned down for a new position. Additionally, the reference could violate the applicant's right to privacy by disclosing sensitive details like medical records or criminal history. If a reference is proven to be defamatory, the applicant might be entitled to compensation from the individual who provided the reference.

For the reference to be considered defamatory, it must have been shared with a third party, resulting in harm or damage to the applicant. To establish a case of defamation, the applicant must demonstrate that the reference contained false or misleading statements, and that it was delivered with the intent of damaging their reputation or hindering their job prospects. However, it's important to note that recent legal precedents in England have shown a lack of support for former employees claiming defamation due to a negative job reference, even when such references have evidently impeded their ability to find new employment.

While it is possible to sue for defamation over a negative job reference, proving that the reference has harmed your reputation is essential. Former employers who provided the reference have various defenses at their disposal, especially if the ex-employees perceive the reference as an unjustly negative or defamatory evaluation of their work history. This legal landscape suggests that while the path to suing over a defamatory job reference exists, it is fraught with challenges and complexities.

Proving a reference is defamatory

To initiate a successful lawsuit against a former employer for defamation due to a job reference, certain key elements must be established. Primarily, it is essential to prove that the defamatory job reference was provided with malice. This means demonstrating that the former employer issued the reference with the intention to harm your reputation or with reckless disregard for the truth. One of the critical challenges in such cases is overcoming the defense of truth. If the former employer can convincingly argue that they believed the contents of the reference to be true at the time they provided it, this defense can effectively nullify your defamation claim. It is not enough to merely show that the reference was negative or harmful, you must provide evidence that the employer either knew the information was false or acted with a high degree of negligence regarding the truth.

Additionally, proving defamation involves showing that the reference was not only false but also damaging to your professional reputation. This often requires establishing a direct link between the reference and the negative outcomes you experienced, such as being rejected for a job opportunity. It's also important to consider any applicable legal nuances in your jurisdiction, as defamation laws can vary significantly. In some regions, additional elements such as the requirement to prove actual malice or special damages might be necessary. Seeking legal advice to navigate these complexities and to understand the specific requirements in your area is highly advisable before proceeding with a defamation lawsuit against a former employer.

Can the defendant defend a claim over a defamatory reference

In defending against a defamation claim related to a job reference, a former employer typically relies on two main strategies: asserting the truth of the statements made in the reference and claiming qualified privilege. Firstly, the employer must demonstrate a genuine belief in the truthfulness of the information provided in the job reference. This means they need to show that, at the time of writing the reference, they believed the contents to be accurate. This defense hinges on the idea that if the statements in the reference are true, or at least were believed to be true, they cannot constitute defamation.

Secondly, the defense of qualified privilege is often invoked. This legal principle applies when the employer had a legal, social, or moral duty or interest to communicate the information to the recipient of the reference. The concept of qualified privilege recognises that in certain relationships or situations, such as between a former employer and a prospective employer, the communication of certain information, even if it turns out to be inaccurate, should be protected to encourage frankness and honesty. For example, in a notable case where a former employee sued their employer for providing a defamatory job reference, the court acknowledged that the reference was defamatory.

However, it also recognised that the relationship between the provider of a reference (the former employer) and the recipient (the potential new employer) satisfied the criteria for qualified privilege. The court ruled that because the reference was given in a context where there was a duty to provide honest feedback, and it was given to someone with a legitimate interest in receiving it, the communication was protected under the doctrine of qualified privilege. It's important to note that these defenses can be complex and their applicability may vary depending on the specifics of the case and the jurisdiction. Additionally, if it can be proven that the employer acted with malice – that is, with the intent to harm the former employee’s reputation or with reckless disregard for the truth – the defense of qualified privilege may not hold. Legal advice is typically recommended for navigating these nuanced areas of defamation law.

Does a defamatory job reference count as negligence

It is indeed possible to pursue legal action against a former employer for negligence in cases where a defamatory job reference has caused you harm. When suing for negligence, the focus shifts from the malicious intent behind the defamation to the employer's failure to exercise reasonable care in providing an accurate and fair job reference. A job reference is a critical document that significantly influences employment opportunities. It is expected to provide a truthful and fair evaluation of an employee's performance and conduct.

If an employer negligently provides a reference that contains false or misleading information, and this leads to harm such as loss of job opportunities or reputational damage, the former employee may have grounds to sue for negligence. In cases where it can be proven that the employer acted with malice, that is, with deliberate intent to harm or with reckless disregard for the truth, the former employee may also seek punitive damages. Punitive damages are awarded in addition to actual damages and are intended to punish the wrongdoer and deter similar conduct in the future. Another important consideration is the statute of limitations for bringing legal action. In the context of defamation, the limitation period is typically shorter, often around 12 months.

In contrast, negligence claims generally have a longer limitation period, which can extend up to 6 years in some jurisdictions. This extended timeframe provides a broader window for former employees to initiate legal proceedings. However, it's crucial to understand that legal standards for proving negligence differ from those for defamation. In negligence cases, the focus is on the employer's duty of care and whether there was a breach of that duty leading to harm. The complexities of such cases, including the need to prove causation and damages, make it advisable to seek professional legal advice to assess the merits of a case and navigate the legal process.

Can a defamatory reference be seen in an employment tribunal

Indeed, under certain circumstances, it is possible to bring a case to an employment tribunal involving a defamatory job reference, particularly if it is connected with an issue of unfair dismissal. If you have been unfairly dismissed and subsequently received a defamatory reference from your former employer, the employment tribunal can address both the defamation aspect and the unfair dismissal claim. This approach is rooted in the principle that the employment tribunal is a specialised forum designed to handle employment-related disputes, including unfair dismissal. This was underscored in a significant High Court decision. In this case, the High Court declined a defamation claim linked to an unfair dismissal, highlighting that Parliament intended for unfair dismissal cases, and any resultant loss claims, to be adjudicated within the specialised framework of the employment tribunal.

The rationale behind directing these cases to employment tribunals is to maintain coherence in the legal process. Allowing employees to pursue what are essentially unfair dismissal claims through other legal avenues could enable them to circumvent the statutory cap on damages typically imposed in unfair dismissal cases. Moreover, in other courts, claimants might seek to recover legal costs, which is not a common practice in employment tribunal proceedings. Therefore, if your defamation claim is intricately linked with an employment dispute, particularly unfair dismissal, the High Court is likely to be hesitant in hearing your case.

It may view itself as not the most appropriate venue for what is fundamentally an employment law dispute. This approach helps to streamline employment-related legal processes and ensures that cases are heard in the most suitable forum, one that is specifically equipped to handle the nuances of employment law. However, it's important to consult with a legal professional to understand the specific details and viability of your case within the framework of your jurisdiction's legal system.

Is it possible to sue a former employer following a defamatory job reference

Yes, you can sue your former employer if their defamatory job reference has caused you harm. To successfully pursue a defamation claim, you need to prove that the reference contained false information that was communicated with malice or reckless disregard for the truth.

If your former employer can demonstrate they believed the information was true or if they had a legal, social, or moral duty to provide the reference (qualified privilege), it could be a valid defense against your claim. Additionally, if the defamatory reference is linked to an unfair dismissal, it might be more appropriate to address this within an employment tribunal.

What defences an employer might use in a defamation claim for a job reference

A former employer can defend against a defamation claim primarily through two arguments: the truth of the statements in the reference and qualified privilege. They will need to show they genuinely believed the information in the reference was true.

Additionally, they might claim qualified privilege, arguing that they had a legal, social, or moral obligation to provide the reference. This defense applies when the employer had a duty to communicate honest feedback to someone with a legitimate interest in receiving it, like a potential new employer.

Can employment tribunals handle defamation claims linked to unfair dismissal

Yes, if your defamatory job reference is related to an unfair dismissal, you can bring this issue to an employment tribunal. The tribunal can address both the defamation and the unfair dismissal aspects. This approach is consistent with legal precedents indicating that employment tribunals are the appropriate venue for handling disputes related to unfair dismissal, including any consequential claims of loss.

The High Court is generally reluctant to hear cases that are essentially employment disputes, preferring them to be resolved within the specialised employment tribunal system.

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